Privacy Policy | Groocy Rider

Privacy Policy – Groocy Rider App

Groocy Retails (OPC) Private Limited (“GROPL”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use the Groocy Rider (Delivery Partner) App.

1. Data We Collect

We may collect the following types of data:

a) Personal Information

Name, phone number, address, and profile details

b) Account Information

Login credentials and account-related data

c) Location Data

Precise GPS location (foreground and background)

d) Device & Technical Data

Device ID, IP address, app usage data

e) Order & Delivery Data

Assigned orders, delivery history, delivery status

1. Data Shared By You

We collect data when you:

1. Register as a delivery partner
2. Accept and complete delivery orders
3. Contact support
4. Use app features
5. Data Collected Automatically

We automatically collect:

1. Device and usage data
2. Location data via GPS
3. App performance data

This helps us improve service and ensure smooth operations.

1. Our Use of Data

We use your data to:

1. Assign delivery orders based on location
2. Track deliveries in real-time
3. Calculate Estimated Time of Delivery (ETD)
4. Improve service efficiency
5. Provide support and communication
6. Prevent fraud and misuse
7. Location Data Usage (Critical)

The Groocy Rider App collects location data even when the app is running in the background.

This is required to:

1. Track delivery partner movement
2. Provide real-time tracking
3. Calculate ETD
4. Ensure successful order completion

You can disable location anytime from device settings, but app functionality may be affected.

1. Sharing of Data

We do not sell your data. We may share limited data with:

1. Customers (delivery-related info only)
2. Service providers (for app operations)
3. Legal authorities (if required by law)
4. Minors

This app is strictly for users aged 18 years and above.

1. Data Security

We use reasonable security measures to protect your data. However, no system is completely secure.

1. Retention of Data

We retain your data only as long as necessary for:

1. Service operations
2. Legal compliance
3. Business purposes
4. Your Rights and Choices

You have the right to:

1. Access or update your data
2. Request deletion of your account
3. Disable permissions (like location)
4. Withdraw consent
5. Where We Store Data

Your data is stored on secure servers located in India.

1. Processing of Data

We process your data in accordance with applicable Indian laws and only for legitimate business purposes.

1. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and app.

1. Contact Us

Groocy Retails (OPC) Private Limited

Office Address: Plot No-1241/3643, In front of SBI ATM, Kunjelpada, Sambalpur, Odisha - 768001

Email: customerservice@groocy.in

Alternate Email: contact@groocy.in

Phone: +91 7077894742

Note: All calls to our customer support number may be recorded for quality and training purposes.

By using the Groocy Rider App, you agree to this Privacy Policy.

Policy Updates

Groocy Retails (OPC) Private Limited (“GROPL”) reserves the right to modify, update, or change this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website or within the application.

We encourage users to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the application after any changes constitutes your acceptance of the updated policy.

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